Model Answer Outline only:
In the modern systems of governance, bureaucracies play pivotal roles in policy and program implementation. A bureaucrat is an important backbone of the government. His role is varied. At the upper end he may assist his political executive in the ministry in the policy formulation process by feeding the ground reality data and at the lower end he takes the policy and program so formed to the people.
An emotionally intelligent bureaucrat , who according to Goleman has better abilities to perceive and handle emotional matters , could be more useful at the both ends. While interacting with people his awareness of the social realities would be more holistic because his emotional intelligence would enable him to empathize the feeling aspects of social realities. While reporting about the cases of farmer suicide for example his data would have the humanistic input as well which could be a key factor in assessing urgency of rescue and policy response by the ministry.
His emotional intelligence could further enable him to write descending notes , if he thinks measures would not be appropriate for relief to the farmers, in the files sent to him by the minister. When asked to explain he could do it more effectively due to his high emotional intelligence which facilitates emotion regulations of the self as well as of the audience.
In the field, he is at the interface of people and government. He becomes representative of the government and make people aware what government is doing for them. His emotional intelligence would be at work at this end also.
At times, in the system, the genuine report of a bureaucrat is likely to be overlooked due to political reasons. In such conditions, due to his high emotional intelligence, he could better handle his frustrations and angers .
In short, his emotional intelligence could be an added trait to his personality which would facilitate his roles in the government.